- Write with the customers’ benefit in mind.
- Use the word ‘you’ to help promote services.
- Keep messages concise and well written.
- Write to solve a problem or to address a need.
- Steer clear of library jargon or academic language.
- Write for the ears of your target audience.
- Write to appeal to the emotions and with a call to action. Make it easy for people to visualize themselves using a service or resource and they will feel more comfortable taking action.
Inviting your target audience to take action can be as simple as saying, “Ask Us!” or providing a visible graphic upon which to click to contact an online librarian (chat). Crating a message such as “Read while you drive!” reminds people in an unexpected fun way about your audiobooks collection, especially popular with commuters.
By Susan Akers, Copyright 2008

0 comments:
Post a Comment