Wednesday, May 28, 2008

40 Marketing Tips for Academic Libraries on a Shoestring Budget (aren't we all!)


By Susan Akers, Ball State University Libraries

1. Market your library’s strengths, promote uniqueness
2. Identify your core values and strengths and build on them
3. Use both traditional print methods (bulletin board, brochures, newsletters, posters) and electronic methods to promote services, resources
4. Strive to position the library’s URL in highly-visible locations
5. Create a consistent look for the library which establishes its identity. Adopt a graphic identity which is used on all promotional material to ensure consistency and creates a favorable impression.
6. Don’t limit your graphic identity to books.
7. Solicit feedback on your Web site via surveys or comments and acknowledge them upon receipt.
8. Create an online newsletter available from your home page.
9. Work with editor at student newspaper to place a bulleted list of short, promotional blurbs about services, collections, resources, activities on an ongoing basis.
10. Create a fun flier to place quarterly in dorm halls. Residence Hall Assistants will hang them.
11. Hire a student to create 30-second videos to stream from Web site or to be played in the dorms via student or movie channel.
12. Do you have a production team locally or on campus? Work with them to create a 30 second Public Service Announcement for your location television or public TV station.
13. Buy plastic holders for countertop to hold promotional material.
14. Sponsor a special event—something out of the ordinary!
15. Review headings on your Web site to make sure content is "packaged" logically and is easily navigable.
16. Constantly seek ways to emphasize the library to the university and/or larger community.
17. Ensure everything relating to library usage is up to date. Get rid of negative language. Re-vamp outdated policies.
18. Look for ways to partner with others to increase visibility.
19. Invite campus-affiliated groups to use the library’s lobby for short-term outreach efforts.
20. Invite students from design or public relations or marketing classes to critique your print material, messages.
21. Consistently use library's logo, URL, and/or slogan on print material, electronic promotions.
22. Use inexpensive items to promote your resources with your URL printed on them (pens, magnets, mouse pads, etc.)
23. Offer students flexible information literacy training classes--not just during the day.
24. Refresh and enliven the library's physical space. Students work in groups together and need clusters of comfortable chairs.
25. Is your library clean? Inviting to the eye? Review your signage.
26. Create friendly discussion and hang-out spaces; create interesting exhibits and displays which are up a month or so.
27. Host short music programs in the lobby with faculty/students from the music department.
28. Invite faculty and students to lend their artwork to you if space allows. Place small placard nearby telling who created artwork, title.
29. Use testimonials in your promotions for actual users and faculty.
30. Use campus bulletin boards to promote library resources.
31. Place stories and news in other campus organizations’ print and/or electronic newsletters (graduate students’ bulletin, international students’ communications, Greek directories, etc.) when possible.
32. Place a news corner for library news on Web site. Regularly add new photos, news.
33. Do you have study rooms or small spaces/rooms that are underutilized? Promote use of study rooms to organizations. Let small student groups book space for planning, project discussions, etc.
34. Does your library have a vending area that can be fixed up? Name the space and promote it as a place to relax, study, get food and beverages, and catch the latest news on CNN, for example.
35. Host a “Director in the Lobby” time with coffee, juice, donuts on table…informal meetings with target groups.
36. Contact faculty to identify and provide training and/or research needs they have. Be proactive! Hold some of the sessions in the evening, too.
37. Celebrate your Friends group during National Volunteer Week (National Library Week) or before Thanksgiving send them a handwritten thank you note.
38. Promote services, collections by designing color posters which can be printed on large format plotter and inexpensively framed and placed on easels.
39. In the AV area, play music on low to attract listeners and promote music collection.
40. Encourage library personnel to participate in events on campus where the library can be promoted.

Good Signage Contributes to a Positive Library Experience

by Susan G. Akers, Marketing Communications Manager, Ball State University
Published in “Focus,” Indiana Library Federation, March 2008


A user-friendly library anticipates and reacts to the needs of its visitors by providing a welcoming environment with convenient access to collections, resources and services.

People enjoy visiting a library with a friendly, knowledgeable staff, good lighting, a logical stack arrangement and easily identifiable service points. To enhance the library experience and to make visitors feel more self-sufficient, visible directional signs are important -- just as they are in other public buildings, such as airports or hospitals.

Good signage lowers the anxiety level for visitors by helping them feel more oriented. Clear, visible signs lower the number of directional questions while standardized signage creates an aesthetically pleasing environment. Typical library signage relates to

Hours and where to find various units within the building
Temporary changes or conditions that impact a visit or the visitors’ tasks
Room, office, workstation identifications, computer areas
Stack end labels and other signs identifying parts of the collection
Café and/or vending machines
Restrictions or behavior rules
Quiet zone areas
Guidelines (where to find printers, photocopiers, etc.)
Facilities for handicapped users

Considerations for good signage include legibility, color or shape, contrast, fonts and international pictograms. A rule of thumb to guarantee readability is to use a ratio of 25 feet per inch of text. Additional considerations include placing no obstructions between the signs and the users’ viewpoint and to keep messages brief.

When determining whether a sign is needed, decide what information a visitor needs at a given point within the building. A visitor moves from one area to another selecting resources and establishing a general pattern within the building. An efficient sign system responds to a user’s need as she/he progresses from the general to the specific during the visit. Then select the best possible means of communicating that information.

It is common for lobby directories to list areas, services, and maps. Good directional signs should be placed at decision points, i.e., wherever visitors have to make way-finding choices or change direction. It is a good idea to ask staff to identify stacks that stop and start and to determine if additional end-shelf signage is needed to guide visitors to the next set of stacks.

The effectiveness of graphics depends on factors within a library, such as placement, lighting and architectural elements and the layout. A minimalist approach (no signage) creates a lack of information for library visitors who then must ask staff directional questions whereas the laissez-faire, anything goes attitude can project an amateurish impression, along with an increase in outdated or illegible signs.

Good signage contributes to a user-friendly environment, so whether the signs are on a desk, free-standing or suspended, visitors will use them to locate the resources, collection and services with ease and efficiency which augments a positive library experience!

What is Marketing in Libraries?

This article by Dinesh K. Gupta and Ashok Jambhekar is thought-provoking!

http://www.sla.org/content/Shop/Information/infoonline/2002/nov02/whatsmarket.cfm

Tips on Writing Good Ad Copy

  • Write with the customers’ benefit in mind.
  • Use the word ‘you’ to help promote services.
  • Keep messages concise and well written.
  • Write to solve a problem or to address a need.
  • Steer clear of library jargon or academic language.
  • Write for the ears of your target audience.
  • Write to appeal to the emotions and with a call to action. Make it easy for people to visualize themselves using a service or resource and they will feel more comfortable taking action.

    Inviting your target audience to take action can be as simple as saying, “Ask Us!” or providing a visible graphic upon which to click to contact an online librarian (chat). Crating a message such as “Read while you drive!” reminds people in an unexpected fun way about your audiobooks collection, especially popular with commuters.

By Susan Akers, Copyright 2008

Why it's Important to Market the Library

by Susan Akers, Copyright 2008

I have noticed when library conferences offer sessions on marketing they are the most well-attended sessions, often with standing room only.

Since it is one of my favorite topics, I plan to write about it and help to take the mystery of out marketing. I hope libraries and other not-for-profit (NFP) organizations will find ideas and learn principles that are useful to their organization. Ultimately, the customers benefit. And that is what marketing is about.

Even though libraries are funded differently and have different objectives when compared to the business world, the same marketing concepts can be applied and tailored in the NFP world.

Now more than ever, libraries are adopting strategic marketing plans and developing communication strategies to connect with visitors and potential visitors. Connecting with and satisfying customers is the ultimate goal in the marketing process.

Why market the library?
1. It will raise awareness of the services, resources, collections.
2. It will help you gain insight into your organization.
3. It will impact your visitor count; it can change the perception of the library in the community.
4. It allows for better decision-making and helps to better focus your resources.
5. It helps to maintain a central position in the community you serve.
6. It helps to build partnerships and increase your visibility.
7. It helps keep people informed about your library's value and could translate into more financial support by others.

Tuesday, May 27, 2008

Developing Marketing Messages that Work

by Susan G. Akers, Copyright 2008

If you want to increase your library's visitor count, serve more people and heighten awareness of the value of the library, then reading this article will be worthwhile. I will illustrate how to apply a marketing formula which is successfully employed by businesses and non-profit organizations. The acronym, AIDA, used in many marketing campaigns, stands for:

A awareness (build it)
I interest (raise it)
D desire (provoke it)
A action (create a “call to action” for the customer).

In developing marketing messages, it is important to create excitement or to build a buzz, to generate new or renewed interest from your constituent groups, and to provoke a desire in your customers to take action. Once they understand the benefit of your organization's services or resources, they will envision using that service or resource and take action.

Companies who sell products and services know what sets their particular product or service apart from the competition. Called differentiation, this usually comes in the form of better service, higher quality or a better price or location (or it could be a blend of these). Libraries can apply differentiation to marketing strategies by taking the time to self-analyze and by involving staff and others to determine the organization’s strengths and building on them. To begin a marketing plan, take a close look at what sets your library apart? How is the library perceived by visitors and non-visitors? Who is your competition? A SWOT analysis will help determine the answers to important questions as you begin developing a marketing plan.


Retaining your core image (quality staff, user-friendly environment, great equipment and resources) can be promoted to all groups, but narrowing a specific message about a service toward a specific subset of customers allows you differentiate your message. This will result in improved penetration to your target audience and will produce, over time, a higher number of visitors.

Remember to include your URL on promotional items because library services are accessible outside the bricks and mortar, and the library's website is a powerful marketing tool.

Marketing Your Library, Connecting with Customers
· Market your library’s strengths and uniqueness
· Identify the library’s core values and build on them
· Use both traditional print methods (bulletin board, brochures, newsletters, posters) to advertise the library’s services in addition to electronic means
· Use testimonials in promotions
· Solicit feedback on your library’s Web site via surveys or comments and acknowledge them upon receipt
· Create an online newsletter available from your library’s home page
· Review headings on your library’s Web site to make sure content is "packaged" logically and easily navigable
· Get library staff out of the building, talking to the community and putting a personal ‘face’ on the library
· Emphasize your library’s service to the community
· Constantly look for ways to partner with others on projects, events
· Invite groups to use the library’s lobby for outreach efforts
· Create fun, easy-to-read print material using the library's logo, URL and/or tagline
· Purchase inexpensive promotional items with the URL printed on them (pens, magnets, etc.)
· Refresh and enliven the library's physical space. Is it clean and inviting? This extends to the parking lot.
· Create inviting seating arrangements for people to relax, study, stay longer
· Create interesting exhibits and displays
· Develop 30-second public service announcements to promote services. Post them on the Web site or use on local cable TV
· Find ways to engage visitors; make them feel welcome during each visit